About Security Central

Security Central is an independent; family owned and operated monitoring company. It began over 50 years ago by the husband-wife duo, Ralph and Christine Brown. The company is now operated by their children and grandchildren.

In 1963, Ralph Brown started a security company called Lake Norman Security Patrol, Inc. Ralph learned the importance of security while serving as a military policeman in the U.S. Army in the 1950s. When Ralph came home to Iredell County after the completion of his military service, he recognized a need for a residential and commercial patrol services. Soon after, he discovered that while patrolling did the job, there was an even better way to protect people 24 hours a day.

Today, Security Central has grown to be one of the largest central stations in the country providing monitoring and dispatch services to over 1,500 security companies with over 340,000 accounts. We operate in all 50 states. The alarm handling takes place in our UL listed facilities in Statesville and Hickory North Carolina. Featured in our facility are three environment-controlled computer rooms that have redundant backups for everything at our facilities.

For over 55 years our goal remains the same:

Offering quality customer service and making sure every customer is an expansion to our growing family.

Our Mission

Through protecting what people value, Security Central is always listening and offering support to those in need, while providing quality service and advanced technology solutions to consumers. By maintaining our family atmosphere, each customer will become dependent on the partnership we are able to provide, making Security Central the only monitoring solution.

Core Values

Our core values define who we are. From our core values we develop our culture, our brand and our business strategy. We have the following core values which are
reflected in everything we do.


Our Employees

We have the greatest employees! We are 100% committed to YOU, and will do whatever it takes to get the job done.

All employees at Security Central are bonded by the state of North Carolina and other states across the country. Bonding includes a complete fingerprint and criminal record search. All this information is obtained and sent to the Alarm Licensing Board where it is processed by the SBI. The licensing board then reviews the findings and must approve all applicants before anyone is allowed to begin training at our facility. Any offenses other than traffic violations prohibit employment with our company. After potential employees have successfully passed the bonding process, they are subjected to drug screening tests. All employees are randomly tested for drugs during their employment at Security Central.

All Security Central operators are trained by our in-house instructor, who is certified by the Security Industry Association (SIA) and Association of Public-Safety Communications Officials-International, Inc. (APCO) (APCO certifies 911 dispatchers). During the first four weeks of training new operators spend 160 hours at our on-site training facility. They have access to a simulated central station, set up on a separate computer system, where each new operator practices his or her skills. Our training facility provides valuable experience as the traffic flow, type of signal received, and calls are replicated from actual experiences in the central station. The fifth week of training, the operators are placed in the central station with a qualified, veteran operator for supervised hands-on experience. The final and sixth week of training the new operator is tested by the instructor to be certain all skills have been mastered. The level of service all operators are trained to offers our customers the best customer service and knowledge in an event.

Once a quarter, all central station supervisors and operators attend a mandatory refresher class. During each refresher, we review the latest technology at Security Central as well as review procedures and address any concerns.

Most importantly, you will find our security response team is prompt, friendly and courteous.