Perks:

• Referral Bonus
• Employee Assistance Program
• Team Environment
• Celebrations for Holidays
• Jersey shirts during Sports Season
• Lunch Gatherings/ Games in Breakroom/ Quarterly Free Food Trucks
• Wellness Programs

Benefits:

• Insurance: Medical, Dental, Vision, Accidental Injury and Life
• Short-Term Disability
• PTO
• 401K Company Match

Job Purpose:

The Accounts Receivable Specialist will be responsible for managing customer relationships and accounting standards while providing the highest level of customer service. The successful candidate will assist with customer payments, billing inquiries, manage account cancellations, and aging past due balances. The AR Specialist will be responsible for monthly account invoicing, customer account billing changes, and various accounting reports.

Duties and Responsibilities:

• Answer general billing questions, resolve billing issues, assist, and direct customers to the appropriate department if issue is not within billing services.
• Execute daily billing changes with accuracy (new and existing accounts).
• Process daily account cancellations and new adds.
• Provide the highest level of customer service via verbal and written communication.
• Review aging reports and initiate occasional outbound calls to remind customers of past due balances and determine if any service issues exist.
• Post daily customer payments, manage misapplied and unapplied payments, and ensure account contact and bill-to information is up to date.
• Maintain billing accuracy and attention to detail.

Qualifications:

• Must be authorized to work in the United States.
• Must pass a drug screen
• Must have a clean background to obtain industry-required Alarm Registrant Permit.
• High school diploma or equivalent.
• Zero (0) to Two (2) years of collections experience.
• Strong written and oral communication skills.
• Basic typing ability, ability to multi-task, basic math skills, problem-solving skills and strong desire to help customers resolve issues.
• Well organized and focused time management.
• Willing to learn and grow in your abilities.
• Willingness to establish and maintain effective working relationships in a positive working environment.

Required Skills:

• Customer Service
• Basic Accounting
• Reporting
• Deadline-Oriented
• Time Management
• Attention to Detail
• Confidentiality
• PC Proficiency
• Microsoft Office
• General Math Skills.