Senior Telecom Engineer / Receiver Technician

Technical Support   |   Statesville, NC

Looking for a company invested in growing their employees and culture? The team atmosphere which makes you feel like it’s an extension of your family? Security Central is the place for you!
Security Central is family owned and operated since 1963. The Company focuses on life safety services, including burglar, fire, medical, panic, video verification, and more. We have a commitment to our customers to Protect What You Value most through our Diamond Level service. Operating with a boutique like mindset, our team values quality touch points and interactions with each and every customer.
Come join this excellent team where you will build lasting relationships and feel you are making a difference!

Our Core Values represent who we are as a team and a company.

Check out our Careers page to learn more about our culture


Career Growth
Referral Bonus
Employee Assistance Program
Team Environment
Celebrations for Holidays
Jersey shirts during Sports Season
Lunch Gatherings/ Games in Breakroom/ Quarterly Free Food Trucks
Wellness Programs


Insurance: Medical, Dental, Vision, Accidental Injury, and Life
Short-Term Disability
401K Company Match



Job Description:

The Senior Telecom Engineer will be responsible for supporting our corporate telecommunications operations and occasionally install, repair, and maintain the hardware and systems related to alarm signals. The ideal candidate will have detailed knowledge and previous experience in Avaya with multiple call centers, in a large enterprise network. Candidate should also be familiar with standard concepts, practices, and procedures for alarm signaling environments. We are looking for someone who will have a customer service frame of mind, enjoy working in a fast-paced, team-oriented environment, and have good organizational and communication skills.



  • Provide technical support to IT department.
  • Perform technical evaluations of systems and projects.
  • Address, propose, design software solutions to address complex business needs.
  • Prepare technical and procedural documentation required.
  • Provide technical guidance and support to colleagues.
  • Review coding, testing, and documentation of software.
  • Apply modern principles, methods and tools to business initiatives and capabilities.
  • Optimize systems in compliance with the required performance.
  • Ensure minimal cost and promote simplification
  • Prepare functional analysis.
  • Implement detailed engineering projects (examples: layout, routing, supports...)
  • Support and assist Telecom staff where necessary.
  • Installation, maintenance, and repair of alarm receiver hardware
  • Installation, maintenance, and repair of telephone equipment as it relates to alarm receivers.
  • Implement and maintain Avaya
  • Communicates with internal customers and management and implements receiver designs to meet their needs.
  • Troubleshoots receiver/alarm panel problems with field technicians
  • Project management of all voice and data installations related to alarm receivers.


  • Minimum of 5 years’ experience in a hands-on Telecommunications Systems Administration.
  • Must have both hardware and software support experience.
  • Must have strong written and verbal communication skills.
  • Must demonstrate ability to collaborate and contribute as a strong team member, build solid relationships with team members; proactively seek guidance, clarification, and feedback.
  • Experience with Call Centers and databases a plus.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Mathematics — Using mathematics to solve problems.
  • Speaking — Talking to others to convey information effectively.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
  • Travel if required for duties.
  • Keying/typing, sitting, standing, walking, lifting, reaching, and bending.
  • Constant mental, visual and auditory attention; the flow of work requires focused, detailed attention and keying at a computer monitor.
  • High School Diploma or General Education Degree (GED) and five years of experience in telecommunications working on Avaya platform.
  • Education must include specialized training in Avaya equipment, electronics, and course work.
  • Required three years’ experience in alarm receiver technology
  • Five years of demonstrated job experience in technical problem solving, and system troubleshooting.


Required Knowledge:

  • Avaya Communications Manager 5.3,6.2,6.3, 8.x
  • Avaya Automatic Call Distribution (including vectoring)
  • Avaya CMS version 12-16.3
  • Avaya CT 1.3, Agent integrations to 3rd party applications and screen pops
  • Avaya Voice Portal
  • Avaya Aura Messaging
  • Avaya Intuity AUDIX®
  • Strong understanding of SIP

Employee Benefits

Dental Health
401K Plan Vision
On-site Fitness Facility Employee Assistance Program

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